Exceptional Shopify Support & Maintenance
Keep Shopify fast, secure, and online with always-on experts and clear SLAs
Certified Shopify engineers on duty 24/7—scheduled updates, rapid hotfixes, and performance tuning that keep revenue flowing and customers converting.
- 15+ Years
- 12k+ Fixes
- 25+ Experts
Get Professional Shopify Support Within 24 Hours
Trusted by ambitious eCommerce teams
On-call engineers start within minutes—nights, weekends, and holidays included.
One accountable owner for your stack—
direct line, no layers, no delays.
We prevent issues before they surface—monitoring, alerts, and routine hardening.
Beyond Basic Shopify Maintenance
Our proactive Shopify Support & Maintenance tackles issues at the root, fixes them fast, and prevents repeats—before they hit revenue. Certified Shopify engineers keep performance high, security tight, and releases safe with 24/7 coverage, so your store runs without interruptions while you focus on growth.
Certifications & Partners
Proudly partnered with the world’s leading platforms.
The care your Shopify store deserves
There’s a faster, safer way to run your store
Without Growsera
- Slow replies
- Delayed fixes
- No ownership
- Late detection
With Growsera
- 24/7 response
- Senior access
- Proactive monitoring
- Continuous updates
Free 30-minute consultation
- Talk to a tech lead
- Free advice
- Zero commitment
How It Works
Quick setup. Ongoing care.
Choose a plan
Align coverage with your revenue risk.
Share access
Provide secure, least-privilege credentials.
Technical audit
Establish baselines, quick wins, and hardening.
Ongoing support
Deliver fixes, updates, monitoring, reports.
Fixed pricing. No hidden fees.
Shopify Support & Maintenance Services
End-to-End Shopify Care
Clear SLAs, executive-ready reports, and continuous optimization.
Scheduled Maintenance
Core platform, extension, and theme updates that keep your store stable consistently.
Emergency Incident Response
On-call engineers respond within minutes to outages, errors, and critical incidents—24/7 coverage.
Performance Optimization
Server tuning, caching strategy, and speed fixes with measurable before-after results delivered.
Monitoring & Security
Always-on monitoring, intelligent alerts, WAF hardening, and tested backups with scheduled drills.
Custom Apps
Design, build, and maintain custom Apps engineered for updates and long-term compatibility.
Theme & UX Engineering
Theme implementations and UX improvements that boost conversions without performance overhead penalties.
Technical Integrations
Connect third-party services reliably, with full testing, documentation, and ongoing maintenance cycles.
Team Enablement
Live sessions and recorded walkthroughs to help your team operate confidently daily.
- 24/7 Support
- Direct Line to Your Technical Lead
- Certified Platform Experts
Fixed pricing. No hidden fees.
Not sure what your Shopify store needs?
Book a no-pressure call. We’ll discuss goals, diagnose bottlenecks, and size coverage to revenue risk, so you know exactly what you’re buying.
Case Studies
What we achieved—measured
Discover how we’ve helped Shopify stores improve performance, reduce costs, and increase revenue
Mohammed Ibrahim
CTO
Make these results yours!
We’ll outline the wins you can get in the first 90 days.
Blog
Latest articles & insights
No posts found!
Everything you need to know
Shopify Support FAQs
Do I need monthly Shopify support for my store?
Yes. Monthly Shopify maintenance ensures continuous updates, stable performance, strong security, and ongoing monitoring of your connected apps and themes. Your subscription also gives you access to a team of professional Shopify developers to help you and your staff whenever needed.
Does Shopify support include payment and shipping issues?
Yes. We handle integrations with local payment providers like Tabby, Tamara, HyperPay, Telr, Tap, PayTabs, and with shipping providers such as Aramex, SMSA, Saudi Post, and others.
How can I contact the Shopify support team?
Reach us via email, WhatsApp, or book a discovery call from the Contact Us page. Our team is available 24/7 for urgent incidents and priority inquiries.
Does support include speeding up my Shopify store?
Absolutely. Shopify speed and performance optimization is a core part of our service.
Can you fix theme or app issues?
Yes. We resolve app/theme compatibility problems with Shopify, and we can also build custom apps or themes tailored to your needs.
Fixed pricing. No hidden fees.
Free 30-min Discovery Call
What we commit to for your store’s success.
- Direct line to our CTO — available 24/7
- 100% satisfaction — measured at month-end
- +50% speed gains in the first 30 days
- Emergency response & fix in under 3 hours
- Real ROI via fewer incidents and leaner hosting
- Certified, senior engineers for commerce platforms