Exceptional eCommerce Support & Maintenance
We prevent problems before
they become revenue-killing incidents
Certified engineers on duty 24/7—scheduled updates, rapid hotfixes, and performance tuning that keeps revenue flowing and customers converting.
Get professional support in 24h
- 15+ Years
- 12k+ Fixes
- 25+ Experts
Trusted by ambitious eCommerce teams
On-call engineers start within minutes—nights, weekends, and holidays included.
One accountable owner for your stack—
direct line, no layers, no delays.
We prevent issues before they surface—monitoring, alerts, and routine hardening.
The Care Your Store Deserves
There’s a faster, safer way to run your store
Without Growsera
- Slow replies
- Delayed fixes
- No ownership
- Late detection
With Growsera
- 24/7 response
- Senior access
- Proactive monitoring
- Continuous updates
Free 30-minute consultation
- Talk to a tech lead
- Free advice
- Zero commitment
How It Works
Quick setup. Ongoing care.
Choose a plan
Align coverage with your revenue risk.
Share access
Provide secure, least-privilege credentials.
Technical audit
Establish baselines, quick wins, and hardening.
Ongoing support
Deliver fixes, updates, monitoring, reports.
Fixed pricing. No hidden fees.
Support & Maintenance Services
End-to-End Commerce Care
Clear SLAs, executive-ready reports, and continuous optimization.
Scheduled Maintenance
Core platform, extension, and theme updates that keep your store stable consistently.
Emergency Incident Response
On-call engineers respond within minutes to outages, errors, and critical incidents—24/7 coverage.
Performance Optimization
Server tuning, caching strategy, and speed fixes with measurable before-after results delivered.
Monitoring & Security
Always-on monitoring, intelligent alerts, WAF hardening, and tested backups with scheduled drills.
Custom Extensions
Design, build, and maintain custom modules engineered for updates and long-term compatibility.
Theme & UX Engineering
Theme implementations and UX improvements that boost conversions without performance overhead penalties.
Technical Integrations
Connect third-party services reliably, with full testing, documentation, and ongoing maintenance cycles.
Team Enablement
Live sessions and recorded walkthroughs to help your team operate confidently daily.
- 24/7 Support
- Direct Line to Your Technical Lead
- Certified Platform Experts
Fixed pricing. No hidden fees.
Not sure what your store needs?
Book a no-pressure call. We’ll discuss goals, diagnose bottlenecks, and size coverage to revenue risk, so you know exactly what you’re buying.
Supported Platforms
Always-on experts
Including emergencies and peak traffic
Emergency-ready, 24/7—updates on schedule, fixes on demand.
The Stack Behind Reliable Commerce
Professional setup and integrations for the stack that powers your store.
We select, integrate, and operate tools that lift speed, security, and reliability.
Built for Magento, WooCommerce, Shopify, and OpenCart with proactive maintenance.
And we tie in marketing, analytics, finance, payments, and shipping for full visibility.
Upgrade/Cancel anytime.
Certifications & Partners
Proudly partnered with the world’s leading platforms.
Fixed pricing. No surprises.
Plans For Every Stage
Choose the response time you need.
Elite
For high-revenue stores where every minute matters.
$900/month
Billed quarterly: $2,700 (prepaid)
- 20 Quick Fix tasks / month
- 5 Flex Hour / month
- Daily updates
- Uptime monitoring 24/7
- Tickets & Direct Support Line
- Response & fix ≤ 3 hours
Growth
For stores in growth mode—selling every day.
$600/month
Billed quarterly: $1,800 (prepaid)
- 10 Quick Fix tasks / month
- 3 Flex Hour / month
- Weekly updates
- Uptime monitoring 24/7
- Tickets & Direct Support Line
- Response & fix ≤ 24 hours
Most Popular
Launch
For stores needing essential maintenance and incident handling.
$300/month
Billed quarterly: $900 (prepaid)
- 6 Quick Fix tasks / month
- 1 Flex Hour / month
- Weekly updates
- Uptime monitoring 24/5
- Ticket-based support
- Response & fix ≤ 48 hours
Elite
For high-revenue stores where every minute matters
$900
$810/month
6-month billing: $4,860 (prepaid)
• Save 10% ($540) •
- 20 Quick Fix tasks / month
- 5 Flex Hour / month
- Daily updates
- Uptime monitoring 24/7
- Tickets & Direct Support Line
- Response & fix ≤ 3 hours
Growth
For stores in growth mode—selling every day.
$600
$540/month
6-month billing: $3,240 (prepaid)
• Save 10% ($360) •
- 10 Quick Fix tasks / month
- 3 Flex Hour / month
- Weekly updates
- Uptime monitoring 24/7
- Tickets & Direct Support Line
- Response & fix ≤ 24 hours
Most Popular
Launch
For stores needing essential maintenance and incident handling.
$300
$270/month
6-month billing: $1,620 (prepaid)
• Save 10% ($180) •
- 6 Quick Fix tasks / month
- 1 Flex Hour / month
- Weekly updates
- Uptime monitoring 24/5
- Ticket-based support
- Response & fix ≤ 48 hours
Elite
For high-revenue stores where every minute matters.
$900
$765/month
Annual billing: $9,180 (prepaid)
• Save 15% ($1,620) •
- 20 Quick Fix tasks / month
- 5 Flex Hour / month
- Daily updates
- Uptime monitoring 24/7
- Tickets & Direct Support Line
- Response & fix ≤ 3 hours
Growth
For stores in growth mode—selling every day.
$600
$510/month
Annual billing: $6,120 (prepaid)
• Save 15% ($1,080) •
- 10 Quick Fix tasks / month
- 3 Flex Hour / month
- Weekly updates
- Uptime monitoring 24/7
- Tickets & Direct Support Line
- Response & fix ≤ 24 hours
Most Popular
Launch
For stores needing essential maintenance and incident handling.
$300
$255/month
Annual billing: $3,060 (prepaid)
• Save 15% ($540) •
- 6 Quick Fix tasks / month
- 1 Flex Hour / month
- Weekly updates
- Uptime monitoring 24/5
- Ticket-based support
- Response & fix ≤ 48 hours
3-month minimum • Pay upfront & save • Upgrade anytime
Need more than your plan covers?
Extra hours, exactly when needed
Pick a bundle when you need it—simple pricing, zero commitment.
• Available to existing clients only •
- Emergency coverage: Included
- Response time: Less than 3 hours
10 Hours
Validity: 60 Days
- Emergency coverage: Not included
- Response time: As per your base plan
5 Hours
Validity: 30 Days
- Emergency coverage: Not included
- Response time: As per your base plan
2 Hours
Validity: 30 Days
Customer Stories
Growsera is recommended by
• Only 2 spots left •
• No commitment
eCommerce First Aid
Free 30-minute consultation
Case Studies
What we achieved—measured
Each story shows the challenge, what we did, and the results in numbers.
Mohammed Ibrahim
CTO
Make these results yours!
We’ll outline the wins you can get in the first 90 days.
Blog
Latest articles & insights
Magento 2 Complete Guide: Features, Benefits, and How to Build a Scalable Online Store
When it comes to building a powerful and scalable eCommerce platform, Magento 2 Complete Guide...
Read more →Top 10 Common Magento 2 Issues and How to Fix Them
Running an online store with Magento 2 gives you unmatched flexibility and scalability, but like...
Read more →How to Enable Developer Mode in Magento 2 (Step-by-Step Guide)
When working with Magento 2, developers often need a way to quickly identify errors, debug...
Read more →Magento 2 Performance Optimization: Best Practices for Faster Stores 2025
In the fast-evolving e-commerce landscape, Magento 2 performance optimization is essential for delivering fast store...
Read more →Everything you need to know
Frequently Asked Questions
How It Works
What’s the difference between “Quick Fix” and “Flex Hours”?
- Quick Fix: A task completed in under 30 minutes (e.g., update an extension, fix a button, adjust a setting). Counted as one mini-task—it doesn’t have to consume all 30 minutes to count as one.
- Flex Hours: Larger tasks taking 30 minutes to 2 hours (e.g., speed improvements, payment gateway integration). Billed by the minute for active work.
How do I open a support ticket?
After subscribing to one of our core plans, you’ll receive a link to the ticket portal.
Open a new ticket, describe the issue or request, and we’ll reply according to your plan’s response time.
If your plan includes direct access to the technical lead, you’ll receive their WhatsApp number by email, or we’ll add you to a Slack channel.
What are the response times for each plan?
Launch: ≤ 48 hours
Growth: ≤ 24 hours
Elite: ≤ 8 hours (critical/emergency incidents ≤ 3 hours)
For Growth and Elite, the practical response is typically immediate (within ~10 minutes), with fixes delivered within up to 3 hours, depending on issue size.
How do I make sure you’re there in emergencies?
Growth and Elite include an emergency line and an on-call engineer 24/7.
If you’re on Launch, you can purchase an Extra Hours bundle with emergency coverage when needed.
Limits & Add-ons
Does unused balance roll over?
No. The counter resets each month to keep service fast and resource allocation clear for all clients.
What if I exceed my monthly limit?
Buy a Hour Pack (Extra Hours) — 2h, 5h, or 10h — via the payment link, or request a fixed quote if the task exceeds two hours.
Always check with the technical lead or Sales first so we can recommend the best-fit bundle for your needs.
Are there any hidden fees or extra costs?
No. Pricing is fixed and transparent.
You’ll be notified in advance about any optional charges (Hour Pack or standalone project) before we proceed.
General Questions
Which platforms do you support?
We provide support exclusively for Magento 2, WooCommerce, Shopify, and OpenCart.
If you’re on another platform, we’re sorry—we don’t offer technical support for it.
Do the plans really cover my needs?
Yes. We’ve worked with dozens of stores, and these plans cover most needs—and more.
Launch — for early-stage stores.
Growth — for expanding stores with daily sales.
Elite — for high-revenue stores where every minute of downtime costs money.
You can always purchase an Extra Hours bundle for any task outside your plan’s scope.
Do you work nights and weekends?
Automated monitoring is 24/7 on all plans. Off-hours human intervention is Elite-only, with an emergency response SLA ≤ 2 hours.
Launch and Growth receive human support business days, 9:00–17:00 (KSA time, GMT+3).
Can I buy Extra Hours bundles only?
No. Extra Hours are add-ons for active Support & Maintenance clients on a core plan.
We prioritize subscribed clients to maintain quality and scheduling; selling hours standalone would compromise that commitment.
Plans & Subscriptions
Why is the minimum subscription 3 months?
To give us enough time to run preventive maintenance, clear legacy issues, and deliver tangible improvements before you judge the service.
How do I subscribe and pay?
Choose the plan that fits you on the Pricing page.
Click the Start WhatsApp Chat button to reach Sales and book a meeting.
After we agree on the plan, we’ll send a secure e-invoice link.
Once payment is completed, support onboarding begins and your account is set up within 2 business days of your first subscription.
Can I upgrade or downgrade the plan?
Upgrade: Immediate; we prorate the price difference through the end of the month.
Downgrade / Cancel: Available after the 3-month minimum; takes effect on the next billing cycle.
Can I get an additional discount?
Yes—only in these cases:
Core plan prepayment discounts
• –10% when you prepay 6 months
• –15% when you prepay 12 monthsExtra Hours discount
• Buy 20+ hours and get the Mega Pack at a fixed $1,200 ($60/hr)
Can I cancel anytime?
After the first three months, you may cancel on any day before renewal; auto-renew stops at the end of the current billing cycle.
If you request cancellation within the first three months, no payments are refundable (unless otherwise mutually agreed).
Free 30-min Discovery Call
What we commit to for your store’s success.
- Direct line to our CTO — available 24/7
- 100% satisfaction — measured at month-end
- +50% speed gains in the first 30 days
- Emergency response & fix in under 3 hours
- Real ROI via fewer incidents and leaner hosting
- Certified, senior engineers for commerce platforms